Returns

At By The Note™, we are committed to providing you with high-quality products and exceptional customer service. We strongly believe in our product quality and want you to be completely satisfied with your purchase, so we offer a 30-day guarantee to ensure your happiness. If you are not satisfied with your purchase for any reason, please contact us at bythenote8@gmail.com.

We offer 24/7 Customer Support for all of our customers. Your happiness and satisfaction is our #1 priority. 

Cancellation Policy:
You have 24 hours after placing an order to request a cancellation prior to the order being dispatched. Once of the order has already been dispatched, you will have to go through our regular returns policy.

Return Policy:
We work hard to make our product to be at the best quality possible, with that said we understand it may not be suitable for everyone, so we offer a 30-day money back guarantee from the moment the product reached it pickup spot. In order to request a return for a potential refund, please contact us through one of the ways provided in the "Contact Us" page down below. Our customer support team will gladly assist you with the process and instruct you on what you need to do next. Please reach out to our customer support team before sending your order back.
Please note that we do not cover any payments during the returning process, and any fees that will be charged in order to complete the return process, such as delivery fees, will be charged directly from you.
Also note that it takes 5-10 business days for your refund to be fully processed by your financial institution.